What Is Managed It Services ?


What Is Managed It Services ?

Why are Managed IT Services important ?

  • Alignment with outcome organizations.
    An IT company does their work in a very good system, they want to find solution to your problems on your organization because they have KPIs directly linked to the efficiency of your IT.
  • IT expert’s recommendation. 
    Managed service providers take care of your IT so you can focus on running your business with reliability.
  • Proactive support. 
    Managed service offers proactive support. Instead of your IT firm constantly fixing problems, they will try to find problems before they happen, keeping your systems up and to fix your problems.
  • Strategic planning.
    Managed services help you think toward the future and give you advice on what your needs are on planning from an IT department. This links to proactive support and gives you guaranty that your IT infrastructure and software is upgraded and updated to minimize risks such as delays, viruses and crashes.
  • Full Outsourced IT.
    Managed services give you permission access to a full IT department. You also get an IT manager and a virtual CIO so you can think with the strategy about how IT fits into your organizations work.

Challenges of Managed IT Services

  • Holding providers accountable.
    The reason you want to start with managed services is because you want to increase the success of your operational efficiency and remove the IT problems or blocks that affect your team. You need to hold providers accountable and make sure they are delivering these improvements.
  • Getting strategic planning.
    Make sure that your IT firm is proactively planning for the next 1 or 2 years and that it has the strategy in place to increase the IT infrastructure and upgrade software.
  • Finding a provider with track record. 
    You need to check the record of your provider before finishing the contract. Check references before you commit.
  • Successful implementation of Managed IT Services

There are some decisions that your organization needs to make when moving to a managed services IT contract:

Complete a total cost of IT to gives the real sum of the IT for your organization.

  • Identify potential providers, request an audit of your working systems.
  • Choose a managed services provider and finish on-boarding process with the provider.

Total cost of IT to determine the real cost of IT for your organization.

First part is to move the managed services and to perform a total cost of IT analysis.
This is a calculation of what you are currently paying for IT support, gathered with accounting for the cost of lost productivity and downtime that you may be experiencing.

Identification of potential companies

When you will finish the total cost of IT analysis, it’s time to list some managed IT service providers. This process is generally about finding a company with which you feel reliable working with, which has a track record of success and is familiar with your work and the requirements that goes along with it.

Choose a managed service provider and complete the on-boarding process.

When selecting a provider, make sure they meet your pre-requirements. Don’t forget that IT plays important role in your complete organization. It’s important to work with someone that has your best interests and can provide a proactive service that delivers outcomes. The on-boarding process is the last step. This is about creating security changes to ensure that the IT of the company no longer has access to your systems.

What’s MSP?

In the IT world, MSP stands as managing service provider. The basic answer is that an MSP manages the IT infrastructure or systems for the business.

How does an MSP work?

Basically, an MSP works by taking on other enterprises as clients.MSP fills in their infrastructure by maintaining and giving service to these Companies information systems.

Why do we need an MSP?

An MSP can save you money and maximize resources by providing high-level IT support.

What is IT outsourcing?

IT outsourcing is the practice of using an external service provider to deliver some or all the IT functions required by a business including managing structure, directing strategy and running the service desk.

Different types of IT outsourcing

Offshore outsourcing

This involves sending IT-related work to a company in a foreign country to save costs and tax.

Nearshore outsourcing

The process of sending IT-related work to a company in a country which shares a border with your own. This should make travel and communication between the two companies easier.

Domestic outsourcing

This involves contracting an external service provider, located in the same country as you, to provide IT-related work, remotely or on-site.

Cloud computing

Contracting an service provider to provide IT services over the internet, such as Infrastructure as a Service, Platform as a Service and Software as a Service.

Managed services

This includes contracting an external company to provide network management functions as IP telecommunication, messaging and call centers, virtual private networks, firewalls, networking and reporting.

Which IT Services are typically outsourced?

  • Application/software development
  • Web development/hosting
  • Application support or management
  • Technical support or help desk
  • Database development or management
  • Telecommunications
  • Infrastructure – hardware, software and network installation and support
  • Networking and communications
  • Disaster recovery
  • Data center management
  • Data storage
  • Email
  • Security – virus, spam and other online threat protection

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